The Alcatel-Lucent OmniPCX Enterprise is an integrated, interactive communications solution for medium-sized businesses and large corporations. The solution combines traditional telephone functions with support for Internet-based telephony and multimedia communication.
Alcatel-Lucent OmniPCX Office is a pre-configured server which allows small and medium businesses to enjoy enterprise-class business telephony. A key component in the Alcatel-Lucent Office Communication Solutions, the OmniPCX Office is easy to deploy, easy to manage, and extremely cost effective. Installing an OmniPCX Office is the first step to improved customer service, enhanced business operations, and reduced operational risks.
Alcatel-Lucent OmniTouch CC Standard Edition offers an embedded solution with the Alcatel-Lucent OmniPCX Enterprise, where the contact center capabilities, such as Supervision and Distribution, are managed within the call server.
Alcatel-Lucent OmniTouch Unified Communication is a suite of next-generation IP-based unified communications applications for enterprises. The suite is based on four unified communications applications – My Teamwork, My Messaging, My Phone and My Assistant — that allow users to tailor, control and manage calls, messages, directories, collaborative work tools and information from any location using any device and any software interface.
Genesys Voice Platform is a software, standards-based platform that enables businesses to provide cost-effective customer interactions 24×7. Genesys Voice Platform provides touchtone access to applications and incorporates speech recognition technology for conversational exchange to identify and resolve customer requests.
OmniTouch My Teamwork, part of Alcatel-Lucent’s Unified Communications, is a full-featured conferencing and collaboration tool with access across any network, from any location within or outside the enterprise. Modular deployment options support both in-house audio conferencing to eliminate enterprise dependence on expensive conferencing services, as well as full multimedia collaboration to accelerate communications workflow and enhance productivity.
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